Boost Your Business with WhatsApp Automation: Engage, Respond, Succeed

60% of users expect businesses to respond within hours. Else the possibility to convert the lead is 10% as other competitors are ready to cater to them. In order to avoid such instances, you need to be available for your customers 24*7. 

One of the trusted and tested way is to integrate whatsapp automation for business. Whether you’re small, medium or large business, integrating this allows to reach your potential customers in no time.


Use of Whatsapp automation for businesses

Whatsapp automation for businesses can be used by any type of business. Whether you’re FMCG, Retail, Education, Healthcare, Fintech, or any business, Whatsapp Services acts as a pivot platform for businesses to connect with the audience personally.

Imagine you have an assistant who works round the clock responds to customer queries, timely updates, and manages orders- without even blinking an eye! This is what the WhatsApp automation service does for you. It automates your whole process and responds to your customer queries efficiently and consistently, building trust and loyalty. 

Benefits of Whatsapp Automation

WhatsApp automation for business is one of the best options to get quick responses, yet there are other benefits that you must learn. 

• Personalization

Yes, you read that right. As per the target audience, you can personalize the message and create a personal touch. 

• Scale at ease

One can pay nominal charges and this helps to send the volume of messages without additional changes. 

• Maintain privacy

Isn’t WhatsApp the best way to communicate? You get every detail while you’re responding to your customer. This data is to be maintained responsibly, therefore, obtain consent from customers before sending messages to them, ensure the customer data is maintained securely, and make yourself complaint to business policy. 

How to Harness WhatsApp Business Automation for your business?

Step 1: Create a Whatsapp Business Profile

Create a detailed profile wherein you mention your business, business name, logo, trading hours, and other details.  Don’t forget to use a brand’s voice that resonates with your business, and makes your business recognizable. 

Here are the three important steps to be followed

1. Create a Business WhatsApp Profile.
2. Ensure your Facebook business account is verified and connected to AI Sensy.
3. Once the above steps are completed, you need to purchase WCC (WhatsApp Credit Conversion) to add the contacts.
4. After this, tags and attributes will be added, and a workflow will be created as mentioned in Step 2.

Step 2: Navigate the automation process

WhatsApp automation for business is a full-fledged service that one must deeply delve into to streamline customer interaction. Here are the things that you need to know.

• Greeting messages

First impression counts; hence, whenever your business taps into your business, you need to share a greeting message that keeps them hooked. 

• Labels

Create a proper category for every customer. Right from the new customer till the order is completed, keep things organized to navigate and know the discussion you had. 

• Quick Replies

WhatsApp services are for quick replies, hence, do not bore your customer with whole messages telling past. Give a brief and mention actionable things to help them move towards the end of the process. 

Step 3: Get set to automate your business process

Now that flow is ready, you simply need to design the messages and send it to your customer base. 

Automation turns WhatsApp into a simple message tool and is a powerhouse for the business. Integrating these services with your business allows people to get timely responses, and efficient services, and results in satisfaction and loyalty. Whatsapp automation is done on the platforms like AI sensy and benefits multiple businesses. 

Want to learn more about Whatsapp automation for business? Click here to chat with us.